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Maintenance


Due to COVID-19 increasing our call volume, we will ONLY be taking EMERGENCY MAINTENANCE REQUESTS at this time.

The Property Manager Guys (TPMG) is here to help whenever you have an issue with your home, with a bi- lingual call center available 24/7 to help walk you through simple repairs, and quick fixes. If you’re unsure if you’re responsible for a particular item, please reference your lease, tenant guide or look below.

***Before submitting a service request through your portal; PLEASE READ***

We care about your home and safety is important to us. Please understand that although we want to accommodate your service request, many small issues around your home, as well as damage caused by neglect or misuse, may be your responsibility to repair. If a technician finds an issue to be deemed tenant related cause, it will result in a chargeback to your account of the repair charges. For any service request not considered an emergency; there will be a $50 service fee added to your account as additional rent peryour lease. If you are unable to secure a vendor for repairs that are your responsibility, we will be happy to provide you with recommendations.

WHAT IS AN EMERGENCY

If you are experiencing any of the following, please submit a request and call the phone number (407-504-0177) immediately.

Plumbing

Please shut off all water valves immediately if you are having an emergency.

HVAC

Electrical

Securing Property

Gas

Appliances

Structural

OUR RESPONSIBILITIES

YOUR RESPONSIBILITIES

You will be responsible for the general upkeep of the property, while minimizing dangerous conditions at the home.

Pest & Rodent Control

Landscaping

Preventative Maintenance

Plumbing