Tenant FAQs

We use a point based system to determine approvals. See the point structure here. While credit scores are used, they are not the only factor. We also look at verifiable income, previous rental history, and other items. Medical collections are sometimes excluded to give applicants the best opportunity to secure housing.

Check the details of the listing If pets are accepted, a pet screening is required using a third party. The link for the pet screening are on the top of the “available properties” page. The charges for pet screening are collected directly by the third party, petscreening.com. No more than 2 pets are allowed at any property (breed restrictions may apply). A non-refundable pet deposit of $250 is required along with an additional monthly pet fee of $25 per pet.

Each property has different requirements. Check the details of the listing to see if the property is qualified for Section 8 and/or a housing voucher.

Check the details of the listing for specific requirements. Generally, we require First Month’s Rent (pro-rated based on move-in date), Last Month’s Rent, Security Deposit equal to 1 month's rent, and any Pet Deposits or Fees. Some properties may require additional deposits based on application screening and results of the point based approvals. As well, some properties may not require last month’s rent. We require the funds to be paid within 24 hour of lease signing. (i.e. Move In on the 1st of the month on a $1,000.00/mo house with no pets would be $3,000.00. First Month’s Rent = $1,000.00, Last Month’s Rent = $1,000.00, and Security Deposit = $1,000.00).

Applications are processed in the order they are received. Once all required information (income verification, paystubs for last 30 days, and landlord verification) is received and the application fees are remitted from applicant, the processing of the application occurs. The processing can take 3-5 business days. Our application fee is $65 per person and is non-refundable, all persons 18 years of age and over that will be residing in the property MUST submit their own application.

Check the details of the listing. If any utility costs are included, it will be listed with all of the details of the property.

We use a point based system to determine approvals. See the point structure here. While we do check for previous evictions, they are not the only factor. We look at verifiable income, credit score, and other items. If an eviction occurred more than 3-5 years ago and any outstanding amounts due are verified as paid, we can still possibly obtain an approval. An additional deposit may be required depending on other screening factors.

You can apply for any property directly on the “Rentals” page. Simply go to the listing and click “APPLY.”

We do self-showings for all of our properties. To setup a showing, go to the “Rentals” page and click “SCHEDULE A SHOWING.”

You may also call us at 407-504-0177 and press Option 1.

As a condition of our lease, we require all residents to carry liability insurance ($100,000) for damage to the landlord’s property during the term of their lease. To satisfy this lease requirement, you have options: Purchase Renters Insurance through Roost Insurance or enroll in the Liability to Landlord option. We are not soliciting you and you are under no obligation to participate in our Legal Liability to Landlord Insurance Program. You may satisfy the lease requirement by obtaining a personal renters insurance or liability insurance policy from an insurance agent or insurance company of your choice and providing proof of coverage (a copy of the declarations page) for the duration of your lease. To see more information about insurance options click here.

Yes, previous rental history reports from landlords must reflect cooperative attitude, timely payment, sufficient notice of intent to vacate, no complaints regarding: noise, disturbances or illegal activities, no unpaid NSF checks, and no damage to unit or failure to leave the property clean and without damage at time of lease termination.

Valid email addresses for applicant(s), employers, and previous and/or current landlord. Each applicant must use a separate email address. A minimum of 30 days of paystubs (PDF only) - screenshots will not be accepted. Utilize the income verification option - this will not expose your banking information to us. It allows our screening software to pull information from Experian and produces a report that confirms your income based on deposits made.